Policies
Download Client Intake FormIMPORTANT NOTICE FOR MANICURE and PEDICURE APPOINTMENTS:
Please arrive without the following products, as our manicurist has experienced allergic reactions: acrylic, Rockstar, and gel overlays.
Cancellation and No Show Policy
CreekSide Day Spa & Skin Center requires a 48-72 hour advance notice of reschedules and cancellation. If CreekSide Day Spa & Skin Center is not notified 48 – 72 hours prior to your scheduled appointment, there will be a $25 service charge per service. Thank you for your understanding and consideration. New Clients, please arrive 15 – 20 minutes early for your appointment to allow a stress free check in.
Alert
When making your appointment, please let the receptionist know if you are pregnant, breast-feeding, of a recent surgery or any new medical conditions. Please be advised that due to the California State Board of Barbering & Cosmetology policy and for the protection of our clients, CreekSide Day Spa & Skin Center cannot perform any manicures, pedicures, or skin services on clients with any existing nail or skin disorders. Any of the above conditions may affect our ability to perform your requested treatment.
Birthday Month Discount
All clients must present photo ID at time of service or while purchasing product. For products purchased over the phone, a copy of photo ID with date of birth must be faxed or emailed to CreekSide – if we do not already have it in our system.
Late Arrivals
We understand things can happen. If you find yourself 10 minutes late for your appointment with CreekSide Day Spa & Skin Center, we will need to reschedule your appointment and assess a $25 service fee. This helps make sure we are on time for all our clients!
Gift Certificates
Gift Certificates must be presented at the time of your service. If your Gift Certificate is forgotten, you will be responsible for paying the full amount of your service(s). You will be eligible to use your Gift Certificate at a later date.
Deposit
When scheduling appointments for client(s) who would like two or more services, we require a 50% deposit at the time of scheduling appointments. A 72 hour notice iis required for rescheduling or cancellation to avoid forfeit of deposit.
Returns
We will be happy to accept returns on most any products, within 30 days of purchase with a valid receipt. We cannot accept items on open cosmetics. All refunds are for SPA CREDIT ONLY. No cash refunds.
Gratuity
Gratuities are never expected, but always appreciated. You may choose to leave gratuities for shoulders well rubbed, skin well scrubbed and…well, you get the idea. The most common range is between 15% – 20% of the price of the service provided, but the amount is left up to your discretion.
Service Breakdown
A 60-minute session includes 50 minutes of hands-on service and 10 minutes for consultation and dressing. A 90-minute session includes 80 minutes of hands-on service and 10 minutes for consultation and dressing. If you are late for your appointment that time will be deducted from your service time.
Valid Photo ID Required
Please note that new clients must show a valid I.D. at time of check in, and when paying with a check or credit card.
Please Note
After having facial fillers please wait two weeks before having any type of facial treatments, facial waxing or permanent make-up. Diabetics are not encouraged to receive pedicures. (Call with concerns.) Please turn off cell phones, and please be sure to make babysitting arrangements. Sorry no children under the age of 17 allowed unless they are having a treatment. Parent/guardian must be present in room during the treatments. All massage clients must be 18 years or older. NO EXCEPTIONS.
Thank you for your understanding and cooperation.
*** Prices may vary or change at any time ***
This is a Place of Quiet & Relaxation to Ease the Mind.